Introduction

Welcome to ArcaneTrace's Privacy Policy. This document outlines how we collect, use, and protect your personal information when you visit our website or use our services. We are committed to ensuring the privacy and security of your data in compliance with applicable privacy laws and regulations.

At ArcaneTrace, we respect your privacy and are dedicated to transparent data practices. Please take the time to read this policy carefully to understand our approaches to handling your information.

Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

• Contact information (name, email address, phone number)
• Account information if you create an account
• Correspondence information when you contact us
• Information provided when filling out forms

Usage Information

• IP address and browser information
• Pages visited and features used
• Time spent on pages and interaction patterns
• Referral sources and exit pages
• Device information including type and operating system

How We Collect Information

We collect information through various methods:

Direct Collection

Information you provide when you:

• Fill out contact forms or subscription forms
• Register for an account
• Subscribe to newsletters
• Participate in surveys or questionnaires
• Contact our customer service

Automated Collection

Information collected automatically through:

• Cookies and similar tracking technologies
• Analytics tools
• Server logs

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To allow you to participate in interactive features
• To provide customer support and respond to inquiries
• To gather analysis or valuable information to improve our services
• To monitor the usage of our services
• To detect, prevent, and address technical issues
• To send you newsletters and promotional materials (only with your explicit consent)

Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and customize content to your preferences.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function properly
• Preference cookies: Remember your preferences and settings
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to track visitors across websites for marketing purposes

You can control and manage cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third-party vendors who assist us in providing our services
• Business partners: Companies we collaborate with to offer joint services or promotions
• Legal authorities: When required by law or to protect our rights

All third parties with whom we share your information are required to protect it in accordance with applicable laws and our contractual obligations.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access your personal data
• Right to rectify inaccurate or incomplete data
• Right to erasure (the "right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, if the changes are significant, we will provide a more prominent notice.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +1 (587) 436-8209
• By mail: 10104 103 Ave NW #2500, Edmonton, AB T5J 0H8